Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Goods such as custom branded items cannot be returned or exchanged.

To complete your return, we require a receipt or proof of purchase, and you must complete the form here: https://brandaddiction.co.nz/pages/www.brandaddiction.co.nz/pages/returns

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you paid via invoice, your credit will be allocated to your account.

Late or missing refunds (if applicable)
There is often some processing time before a refund is posted.
If you still have not received your refund yet, please contact us at enquiries@brandaddiction.co.nz.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at enquiries@brandaddiction.co.nz and send your item to: Brand Addiction, 93 Snodgrass Road, BOP, Tauranga 3172, New Zealand.

Shipping
To return your product, once you have completed the returns form and received a returns number, you should mail your product to: Brand Addiction, 93 Snodgrass Road, BOP, Tauranga 3172, New Zealand

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.